(Disclaimer – I work for WiseTechGlobal/CargoWise. These observations are my own, and do not represent the views of my employer.)
On the whole, I’ve been pretty lucky with the responses I get to my own work on YouTube. Of course, it helps that I’m giving people something that they find useful, but I’m always grateful when I get a positive comment. Even if it’s just ‘n1′.
But the Internet is – and always will be – the Internet, so there’s always going to be a degree of negativity seeping in through the walls. And I’ll freely admit that I still haven’t acquired the emotional neutrality required to let this kind of thing go without comment. On one occasion, I found myself doing two hours of deep research into one guy’s online profile so that I could word an appropriately withering smackdown. Definitely not worth it, and more than a little creepy on my part.
I try not to do that any more. But when I do get a negative commenter, I’ll usually have a quick neb at their profile (which is usually populated with other people’s content – insert the music, anime, CoD or Andrew Kramer rip-off video of your choice). Having established their lack of credentials, I can claim the moral high ground and move on.

Nice work guys - keep it up!
Yesterday, though, I noticed that a video I’d produced for CargoWise had received not one, but two comments and ratings – both of which were negative. This piqued my interest, particularly as it’s not the kind of video that typically gets comments at all.
A quick scan of the posters’ profiles revealed an incestuous relationship where four associated profiles were up-rating each others’ content, and downgrading anyone they saw as competition. In this instance, they had decided that CargoWise was a competitor to Xpress Lane Logistics. At time of writing, the XLL website was a long ways off being finished, but as far as I can tell, they’re a logistics company.
Hardly the most sophisticated competitive behaviour – it was way too obvious for starters, and the comments were all bunched together. If that didn’t give the game away, the absence of consistency certainly did – one of them claimed that they had worked with XLL on one occasion, but had discovered them via facebook in the other. What I liked the most, though, was the fact that they assumed CargoWise is a competitor to Xpress Lane Logistics. It’s not – at least I don’t think it is. CargoWise isn’t a logistics company – it’s actually a development company with a very successful logistics software platform.
So I felt that a response was required. Here it is:
Thanks for the feedback
I see that you’ve been busy voting down and putting negative comments on a number of logistics-related videos (including ours) and voting up XLL logistics with three friend/dummy accounts.
I’m sure Xpress Lane Logistics appreciates these embarrassingly sloppy efforts on their behalf, but you’ve overlooked one fairly important thing.
We’re not actually a logistics company – we’re a logistics software developer. (So a potential partner, not a competitor.)
If XLL would like to contact us to find out how our software can reduce their costs and streamline their processes, the contact details are on our website – cargowise.com. We’d be happy to hear from them.
Thanks for giving us all a good laugh on a Monday morning. You have a great day.
PS – Next time you’re in the office, you might want to let them know that there’s a typo in their ‘xpresslanelogistics.com’ video.
LESSONS TO BE LEARNED
There are several things that they should take away from this experience:
1: Don’t run a negative campaign until you’ve got something positive of your own to show.
2: Be consistent in your comments – pick a story and stick with it.
3: Don’t do it all at once. You’re more likely to get noticed if there’s a sudden flurry of negative activity on a post.
4: But most importantly - just don’t do it. A company that engages in negative campaigning is only building a poor reputation for itself.
Cheers!
Laurence